The company faced multifaceted challenges integrating global teams, with significant communication barriers and process inefficiencies between English and Spanish-speaking teams despite the bilingual capabilities of Mexican engineers. These issues led to suboptimal operational performance and increased waste, highlighting the need for a specialized approach to harness the diverse strengths of its workforce and optimize production efficiency.

We responded to challenges on the manufacturing line by implementing a holistic improvement strategy. Leveraging Six Sigma expertise and bilingual communication, we diagnosed root causes and pursued a multi-pronged approach. We provided continuous improvement training and collaborated closely with the company's teams, resulting in substantial cost savings and setting the stage for company-wide implementation.

The Six Sigma project, coupled with process optimization, led to an annual cost reduction of $60,000, proving the financial viability of our interventions. Additionally, empowering employees to become change agents resulted in a self-sustaining model of continuous improvement for this bi-cultural team.